HYDRAGAMING PCS - Website Terms & Conditions

1. Acceptance

 

1.1 These are the terms on which HydraGaming PCs ABN 34 491 254 653 (also referred to as Hydragamingpcs, HGPCs, we, our or us) permits users (referred to as you or your) to access and use the hydragamingpcs website (https://hydragamingpcs.com.au/) (Website) including using the services and functionality made available through the Website, viewing Content provided by HydraGaming PCs, communicating with HydraGaming PCs, reviewing product information and placing an order for products, services or both (Order) through the online store (Online Store). 


1.2 You agree to be bound by these Terms when you:

(a) use, browse or access any part of the Website; or
(b) place an Order through the Online Store.


1.3 HydraGaming PCs may from time to time review and update these Terms to take account of new laws, regulations, products or technology. Your use of the Website will be governed by the most recent Terms posted on the Website. By continuing to use the Website, you agree to be bound by the most recent Terms. It is your responsibility to check the Website regularly for updated versions of the Terms.

2. Orders for products, services or both through the Online Store

 

2.1 By placing an Order via the Online Store you are making an offer and commitment to purchase products, services or both in accordance with these Terms. An Order is subject to acceptance or rejection by HydraGaming PCs in its discretion after receipt of the Order. Provided you have not accepted delivery of the products, where possible, HydraGaming PCs may in its discretion permit an Order to be cancelled, but cancellations cannot be guaranteed once any applicable payment is received for the Order. The Order cannot be cancelled by you once you accept delivery of the  products.


2.2 Notwithstanding anything to the contrary, while we will use best endeavours to ensure that products advertised for sale on the Website  are available for purchase, we may at any time following receipt of your Order accept, decline, or limit your Order for any reason whatsoever, whether or not your credit card or PayPal has been charged or we have otherwise received payment from you. We will issue you with a refund if your credit card or PayPal has been charged or we have received payment from you, and your Order is cancelled by us.


2.3 HydraGaming PCs does not accept Orders via the Online Store originating from outside Australia. 

3. Changes to products, services and pricing

 

3.1 We may modify prices and product and service offerings at our discretion for any reason (including but not limited to changes in market conditions, product discontinuation, changes in availability, manufacturer changes, errors in advertising, and in other circumstances).


3.2 All updates and modifications to the Website including any changes to the Content, Online Store, and all product and service pricing and offerings will be subject to these Terms. Any information we provide in relation to the availability of products is a guide only and is subject to change without notice. We will not be liable for any lack of availability of products that you may order through the Website.  While we will use best endeavours to ensure that products advertised for sale on the Website are available for purchase, we cannot guarantee the availability of any product.

4. Pricing

 

4.1 All transactions are processed in Australian Dollars. 


4.2 Prices are inclusive of goods and services tax. In all other respects prices are exclusive of taxes, duties and charges imposed or levied in Australia in connection with the supply of goods or services. 


4.3 All prices for Our custom builds (by Us) and all of Our complete PC builds (by Us) on the HydraGaming PCs Website include the cost of all parts for the build and all postage of the parts to us from the supplier or suppliers. A variable (Depending on each individual sale total) PayPal charge is also applied to all orders to cover the cost of using PayPal's services. All Consumables (At Our discretion) are included in the total sale price.


4.4 Packaging costs are included in the shipping price

5. Payments

 

5.1 Payment for an Order is made:

(a) online through the Online Store if you elect to have your Order delivered to you using our third party courier (Online Payment); or
(b) in person if you elect to pick up your Order from our premises (In Store Payment).


5.2 We accept Online Payment using VISA and MasterCard credit cards and PayPal. For In Store Payments, we accept Cash only.


5.3 We only accept credit cards issued in Australia. The credit card holder must be either the billing or shipping recipient. All PayPal orders will ship to the registered PayPal address.


5.4 If you choose to pay by credit card, you authorise us to debit the amount that is payable for an accepted Order from your nominated credit card account. 


5.5 If we are unable to successfully process your credit card for your Order that is accepted by us, then we may cancel your Order. 


5.6 You must not pay, or attempt to pay, for Orders through any fraudulent or unlawful means. 


5.7 We will provide you with a receipt at time of delivery (in respect of Online Payments) or in store (in respect of In Store Payments) which specifies the total fees and charges for the products and services in your Order. 

6. Delivery of Orders

 

6.1 We offer the choice of shipping using Australia Post (Third Party Courier) or (at Our discretion) we may deliver to your registered PayPal address directly, in which case an additional postage fee will not be charged and you will be notified. If you have paid shipping at checkout on the Online Store and we directly deliver to you then your postage total will be refunded via the method of payment you used. Shipping and delivery of Orders will be in accordance with the delivery terms of the Third Party Courier.


6.2 You must provide a physical delivery address where someone is likely to be available to accept the delivery of your Order during business hours. You may be required by the Third Party Courier to provide proof of identification for verification checks, in accordance with their delivery terms.


6.3 Shipping costs are fixed at AUD$95.00 unless influenced by the size and weight of the products in your Order and your location (At Third Party Courier's discretion). If within a 30Km radius of Coffs Harbour the postage price can changed and we will notify you. A partial refund can be given if your registered PayPal address is within this 30Km radius. 


6.4 We aim to ship all Orders, where products are in stock, within 1-5 business days. If for any reason we are unable to dispatch your Order we will notify you within 2 business days. Shipping times are estimated at between 1-14 business days depending on your location within Australia, but are subject to the delivery terms of the Third Party Courier. If a product we sell has a part or parts that must be ordered from overseas then delivery times can be longer and we will notify you of the course of action that we must follow in order to have the product ready to be delivered from us.

7. Risk and title

 

7.1 If you elect to pick up your Order from our premises, then title and all risk of loss or damage to any product in your Order passes to you upon payment and collection from our premises. 


7.2 If you elect to have your Order delivered to you using the Third Party Courier, then title to the products in your Order passes to you upon delivery.

8. Returns and refunds of an order and warranties

 

8.1 We do not normally provide a refund if you have simply changed your mind about an Order, so please choose carefully. Once your order is paid for we normally order all relevant parts within 2 hours of receiving the funds, no refund can usually be given as the funds have been transferred to the supplier.

 

8.2 In order to obtain a refund, exchange or to repair a product  purchased from HydraGaming PCs, including those products which carry a manufacturer's warranty, you must have clear proof of purchase;  typically, a receipt or invoice. 


8.3 To return your product (including warranty returns for faulty products, or where you have been sent the wrong item), please go to the Contact Form on the hydragamingpcs Website to fill in the information about the problem and we will reply via the supplied email address provided by you asking for further details. We will then review your request, and at our option, issue you a Return Authorisation number. If we issue you a  Return Authorisation number, please clearly print it on the outside of  the package when returning your product to us. You acknowledge that by issuing you with a Return Authorisation number, we are not representing  that your warranty claim is valid or that you will be entitled to have your product repaired or replaced, or a refund provided in relation to that product. 


8.4  Your rights under a product warranty are separate to and in addition to any other rights and remedies available to you under Australian law, including under the Competition and Consumer Act 2010  (Cth). In relation to returning faulty products, warranty periods are  strictly enforced by manufacturers (and in relation to HydraGaming PC's Custom System Products. If a claim is made under a warranty, it is very important that you immediately apply for a Return Authorisation number as soon as you become aware of the need to do so. When we receive your product, we will assess whether the product has a fault and can be accepted as a warranty claim. We may be  required to consult with the manufacturer or their repair agent to  determine the fault and resolution. If we have to send your product to the manufacturer or their repair agent, we will ask them to assess the product and provide their assessment within a reasonable timeframe. Where the assessment finds that there is no fault with the product, or that the product has been damaged due to use of the product by you for a  purpose for which it is not intended, outside its recommended parameters or specifications, or circumstances otherwise beyond our  control, we may require, at our option, that you compensate us for any fees incurred by us in relation to the assessment. Once your product  assessment is completed, we will inform you whether your warranty claim is accepted to be repaired, replaced or refunded. 

9. Content

 

9.1 The Website is owned and operated by or on behalf of HydraGaming PCs. 


9.2 All intellectual property rights (including copyright and patents) in the information, comment, content, communication, advice,  text, training materials, trade marks, logos, service names and trade  names of HydraGaming PCs, images of people or places or other content (Content) contained in the Website are owned or licensed by HydraGaming PCs. 


9.3 The Content on the Website is for general information purposes only. HydraGaming PCs does not warrant or make any representations as to any third party products or services described or referred to on the Website. Any use of the Content by another person or organisation is at the user's own risk.


9.4 The Content on the Website is obtained and developed from a variety of sources including but not limited to collaborations with third parties and information provided by third parties under licence.  Inclusion of Content on the Website is not an endorsement of any organisation, product or service. 


9.5 We may modify any information on the Website (including Content)  at our discretion for any reason. All updates and modifications to the Website (including Content) will be subject to these Terms. 


9.6 If you have a complaint regarding any Content on the Website,  HydraGaming PC's sole obligation will be to review any written complaint notified to it and, if it sees fit, in its sole discretion, to modify or remove the particular Content.

10. Prohibited uses

 

Unless expressly permitted by and in accordance with these Terms, you  agree that in accessing and using the Website, you will not:

(a) download (other than page caching) or modify the Website or any portion of the Website;
(b) impersonate or falsely claim to represent a person or organisation;
(c) frame the Website without HydraGaming PC's express written permission; or
(d) post, link to, or otherwise communicate or distribute any  inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful material or information, or otherwise use the Website in a manner which is unlawful or would infringe the rights of another person including any intellectual property rights.

11. Links

 

11.1 The Website may contain links to other websites. We have not reviewed all of the third party websites linked on the Website and are not responsible for their content or accuracy. HydraGaming PCs provides those links as a ready reference for searching for third party goods and services on the internet and not as an endorsement, support or sponsorship of  those web sites, their operators, the goods, services or content that they describe. 


11.2 Facebook, Twitter and other websites which are linked to the Website, are  not covered by these Terms, and may have their own terms and conditions and privacy policy. If you choose to access these linked sites, you do so at your own risk. HydraGaming PCs is not responsible for and will not be liable in respect of the content or operation of those web sites or any of the goods, services or content that they describe. HydraGaming PCs is not responsible  for and will not be liable in respect of any incorrect link to an external web site.

12. Access and communication

 

12.1 HydraGaming PCs does not warrant that you will have continuous access to the Website. HydraGaming PCs will not be liable if the Website is unavailable to you due to computer downtime attributable to malfunctions, upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply.


12.2 HydraGaming PCs does not guarantee the delivery or security of  communications over the internet as such communications rely on third party service providers, and electronic communication (including electronic mail) is vulnerable to interception by third parties. 


12.3 Whilst HydraGaming PCs takes reasonable precautions to protect information transmitted via the Website (for instance, when you make a purchase, a secure connection via Secure Socket Layer  technology is established with your web browser to ensure that your  details are encrypted and securely communicated to us), HydraGaming PCs cannot and does not guarantee the security or confidentiality of these  communications or the security of the Website. 


12.4 HydraGaming PCs does not provide, and has no control over, communications, networks or services, the internet or other technology required or used across the Website and accepts no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or otherwise. 

13. Privacy

Any personal information submitted by you to HydraGaming PCs is subject to and will be handled in accordance with HydraGaming PC's Privacy Policy. The Privacy Policy forms part of these Terms.  You agree that, by using the Website or communicating with HydraGaming PCs, you have read the Privacy Policy, understood its contents and consented to its requirements. Our Privacy Policy can be found here.

14. Indemnity

 

You will fully indemnify HydraGaming PCs in respect of all loss, damage, costs, expenses (including legal fees on a full indemnity basis), fines,  penalties, claims, demands and proceedings howsoever arising, whether at common law (including negligence) or under statute, in connection with any of the following:

(a) any breach of these Terms by you;
(b) your use of the Website; or
(c) your communications with HydraGaming PCs

15. Warranties, consumer guarantees and limitation of liability

 

15.1 For the purposes of this clause 17:

Non-HGPC Product means any product sold on the Website, except for HydraGaming PC's Custom System Products; 

HGPC Custom System Product means the custom system that is assembled by HydraGaming PCs under our custom system assembly service; and

Products means Non-HGPCs Products and HydraGaming PCs Custom System Products.


15.2 Any representation, warranty, condition, guarantee or undertaking that would be implied in these Terms by legislation, common law, equity, trade, custom or usage is excluded to the maximum extent permitted by law, including any implied warranties of acceptable quality or fitness for a disclosed purpose. 


15.3 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (Cth) (ACL) or any other applicable law that cannot be excluded, restricted or modified by agreement.


15.4 To the fullest extent permitted by law, the liability of HydraGaming PCs for a breach of a non-excludable guarantee referred to in clause 15.3 is limited, at HydraGaming PC's option, to:

(a) in the case of goods supplied or offered by us, any one or more of the following:

(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of the goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired; or
(b) in the case of services supplied or offered by us:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.


15.5 Subject to clause 15.7, you acknowledge and agree that, HydraGaming PCs is not the manufacturer or producer of any Non-HGPC Product, and the only  warranties offered in respect of a Non-HGPC Product are those of the  manufacturer, not HydraGaming PCs. Except as expressly set out in these Terms and to the extent permitted by law including the ACL, HydraGaming PCs does not make or will not be deemed to have made any:

(a) warranty or representation, express or implied, as to:

(i) the title, condition, design, operation, acceptable quality or fitness for purpose of any product (or any part thereof);
(ii) the absence of any latent or other defects;
(iii) the absence of any infringement of any intellectual property rights (including copyright and patents);
(iv) the absence of obligations based on strict liability in tort; or
 

(b) other representation, guarantee or warranty whatsoever, express or implied,
with respect to any Product or any part thereof or services sold on the Website. 


15.6 Subject to clause 15.7, HydraGaming PCs provides a 1 year return-to-base warranty on labour for all HGPCs Custom System Products (HGPCs Custom System Warranty). The HGPCs Custom System Warranty commences from the  date of delivery of the HGPCs Custom System Product to you. Where it can  be proved that there is a fault with a  Non-HGPCs Product component in the HGPCs Custom System Product , this  warranty covers:

(a) the return of the HGPCs Custom System Product to HydraGaming PCs;
(b) HydraGaming PCs replacing the faulty Non-HGPCs Product component with a replacement; and
(c) HydraGaming PCs delivering the HGPCs Custom System Product back to you.

If you encounter any issues with the HGPCs Custom System Product  outside the PCCG Custom System Warranty, you will need to identify what  you believe is the faulty Non-HGPCs Product component, and return that  component to us in accordance with the normal warranty procedure, for us to assess whether that component is faulty and can be accepted as a warranty claim. 


15.7 In addition to any manufacturers' warranties for Non-HGPCs Products and the HGPCs Custom System Warranty, the Products and services  sold on the Website come with certain consumer guarantees. Our goods  come with guarantees that cannot be excluded under the Australian  Consumer Law. You are entitled to a replacement or refund for a major  failure and compensation for any other reasonably foreseeable loss or  damage. HydraGaming PCs does not have to pay for damages or losses that (i) are not  caused by HydraGaming PC’s failure to meet a consumer guarantee, or (ii) are not  reasonably foreseeable. 


15.8 The consumer guarantees under the ACL have no set time limit,  and depending on the price and quality of the Product, you may be entitled to a remedy even after any manufacturers' warranty for Non-HGPCs  Products, or the HGPCs Custom System Warranty, has expired. In that  circumstance, HydraGaming PCs recommends that:

(a) in relation to Non-HGPCs Products, you contact the manufacturer's  customer assistance department directly. Although the manufacturer's  warranty has expired, the manufacturer may assess the nature, cause and  extent of a failure or fault if you believe your consumer guarantees  have been breached. If you are not satisfied with the manufacturer's  remedy, then please contact us for assistance; or (b) in relation to HGPCs Custom System Products, you contact us directly for assistance.


15.9 HydraGaming PCs will not be liable to you for any indirect, incidental,  special or consequential loss or damage, loss of profits or anticipated  profits, economic loss, loss of business opportunity, loss of data, loss  of reputation or loss of revenue (irrespective of whether the loss or  damage is caused by or relates to breach of contract, tort (including  negligence), statute or otherwise) arising in connection with the  Website, the Content, all links to or from the Website or the goods and  services advertised or purchased from the Website other than losses that  1) resulted from HydraGaming PC’s failure to meet a consumer guarantee; and 2)  are reasonably foreseeable.  


15.10 Subject to this clause 17, to the maximum extent permitted by law, you agree that the maximum aggregate liability of HydraGaming PCs for all  proven losses, damages and claims arising out of or in connection with these Terms or a supply under these Terms, including liability for breach, in negligence or in tort or for any other common law or statutory action, is limited to the sum of $100.

16. Termination of your access to the Website

HydraGaming PCs may at any time immediately terminate your access (including  restricting access) to the Website or any feature of the Website for any reason (including due to your breach or alleged breach of these Terms) in its sole discretion and without prior notice. Any indemnities given by you and any limitations of our liability survive such termination. 

17. Jurisdiction and law

These Terms are governed by and must be construed in accordance with the laws of the State of New South Wales, Australia. You submit to the exclusive  jurisdiction of the courts of that State and the Commonwealth of  Australia in respect of all matters arising out of or relating to these Terms, their performance and subject matter. 

18. Severability

Each provision of these Terms is severable from the others and no severance of a provision will affect any other provision. 

19. Contacting us

If you have questions about the Website, these Terms or the Privacy Policy, please contact us. Our contact details can be found here.



Last updated: 11/02/2018